Requesting student user history – school request

Procedures: request must be submitted via email.

School administrator – administrator submits email request to IS. Only school principals, assistant principals, or deans may request user history for student(s).
System administrator – CTO, director, or senior systems support analyst may process requests or delegate to the appropriate administrator.
School administrator receives the report from IS via email.

Requesting student user history – parent request

Procedures: request must be submitted via email.

Parent or legal guardian – parent/guardian must submit request to school.
School official – school must verify parent/guardian has proper guardianship via Synergy SIS.
School administrator – administrator submits email request to IS. Only school principals, assistant principals, or deans may request user history for student(s).
System administrator – CTO, director, or senior systems support analyst may process requests or delegate to the appropriate administrator.
Parent/guardian and school administrator receive the report from IS via email.

Requesting student user history or access to device – police request/incident

Procedures: request must be submitted via email.

Police officer/SRO - The officer is required to have a school administrator reach out to the parent or legal guardian for explicit written permission from the parent to access the student's device or report. Absent informed, written consent from the parent, the officer is required to obtain a subpoena before we may turn over the device.
School official – The school must verify that the parent/guardian has proper guardianship via Synergy SIS.
Parent or legal guardian: Submit a written authorization explicitly granting permission to access the student's device or historical usage reports.
1. Police/SRO - If the parent/legal guardian does not provide written permission, the officer must present a subpoena to obtain the requested information or student device. (Please note that even with a subpoena presented, the parent/legal guardian and student must be notified that a student’s device or user history is being transferred to the custody of law enforcement.)
School administrator –
1. Device:- Once parent/legal guardian has permission is granted, or a lawfully issued subpoena has been served, the school administrator can hand over the student's device to the police.
2. User history: The administrator submits an email request to IS. Only school principals, assistant principals, and deans are authorized to request user history for student(s).
System administrator – CTO, director or senior systems support analyst may process requests or delegate to the appropriate administrator.
School administrator receives the report from IS via email and provides the report to the parent/legal guardian or to the police.

Requesting employee user history – supervisor request

Procedures: request must be submitted via email.

Supervisor request - requests must come from the employee’s supervisor or assistant superintendent of HR.
Superintendency approval – supervisor request must be sent to area assistant superintendent or assistant superintendent of HR.
Chief technology officer – CTO receives a request from superintendency and processes requests or delegates to appropriate system administrator.
Supervisor (requestor) and/or assistant superintendent receives the report from IS.

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